Terms and Conditions

The terms and conditions for use of the Walter Bull website are detailed below and we advise you to read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

Walter Bull and son’s registered address is 10 Dyer Street, Cirencester, GL7 2PF.

Phone: 01285 653875

Email: info@walterbull.co.uk

Company number: 00492973

VAT number: 274171559

DISCLAIMER: Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions.

Online Shopping

Imagery - images on our product listings are as accurate as possible and we are unable to guarantee the images you see are an accurate representation of the actual merchandise due to differences in monitor display and colour capabilities. Please read the rest of this page which includes important information about the whole order process. If you are unsure then we advise a visit to our store or contact us to see the piece in person or request new images.
Descriptions - We describe our products as best as we can and therefore if you do not agree that the item matches the description when you receive the product you may reject the item and return it within 30days of purchase for a refund. All information, content and descriptions are subjective and we do not accept any responsibility for it’s accuracy.
Delivery- we offer free standard delivery on orders over £75.
We send all UK parcels via Royal Mail Signed For service or Royal Mail Special Delivery.
Worldwide deliveries are sent via our international courier, postage will be calculated depending on your location at checkout.
We aim to post items the following working day after the order was placed. Orders placed on a Saturday will not be posted until the next working day which is Monday.
We cannot be held liable for late delivery of goods caused by circumstances beyond our control. It is your responsibility to ensure there is a person to accept the delivery on the day specified. We cannot be held responsible if the delivery was attempted and there was no one to receive the order.
Please ensure the address given for delivery is secure as responsibility for loss or damage of the items passes to the customer at the point of receipt of goods. If someone without authority signs for the delivery/purchase at the address given by you, it will not be the responsibility of Walter Bull & Son.
All new jewellery and watches come with standard maker or manufacturer's guarantee.
For ring purchases we include one resize of the item. Please refer to our ring resizing tool or come into the store to be measured to ensure that you select the correct size when ordering. We cannot be held responsible for the incorrect size if we have not measured you.

Online shopping cancellation policy

Our refund policy applies in the following circumstances:

You contact us to let us know you are returning an item and we must receive it within 30days of the order date, we are unable to cover the cost of returns. It is the customer’s responsibility to ensure that the item is returned via a tracked service.
Returned items must be in the same condition as they were received by you- items that are damaged, broken or altered will not be accepted for a refund.
We will deduct the cost of any resizing from the return amount
Once we receive your returned item your refund will be processed in 3 to 5 working days and is subject to our checking the goods.
ITEMS EXCLUDED FROM RETURNS POLICY- We are unable to receive any returned earrings due to health and safety reasons. In this case, the order must be cancelled before goods have been shipped.
Lab grown diamond policy - Due to the rapid increase in supply and improved manufacturing technology prices have started to drop for LAB grown diamonds and therefore we can’t guarantee future prices of any items bought.
Walter Bull & Son will not buy back or offer a refund /credit on any LAB grown diamond products. This does not affect your statutory rights
Refunds are only able to be credited to the account from which the original purchase was made.
Special orders - we cannot accept goods for return if they were special orders unless the goods are deemed to be faulty.
Engraved items- we cannot accept goods for return if they were engraved unless the goods are deemed to be faulty.

In store purchases

Refunds and exchanges- Special orders and bespoke items are excluded from refunds. We offer refund guarantee or credit note on our jewellery or watches if returned within 30 days of purchase. The pieces must be unworn, with all certificates if supplied, all original packaging undamaged, unaltered and with original receipt. We may need to inspect all elements before the refund and may ask for a few days to do so, at most 12 working days, reserving the right to charge a fair fee should any of these requests not be met. Your statutory rights are not affected.

Lab grown diamond policy

Due to the rapid increase in supply and improved manufacturing technology prices have started to drop for LAB grown diamonds and therefore we can’t guarantee future prices of any items bought
Walter Bull & Son will not buy back or offer a refund /credit on any LAB grown diamond products. This does not affect your statutory rights

Conflict Diamonds

Walter Bull & Son diamonds have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions. We guarantee that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by our suppliers. Older pieces of jewellery containing diamonds will in most cases carry our pledge that we have made our best efforts to assure the stones’ legitimacy.

Gift cards

Gift cards purchased online cannot be used in store. Please contact the store in order to purchase an in store gift card.

Insurance Information & Advice

We advise you to ensure adequate insurance cover for your jewellery and watches against all risks including but not limited to, accidental damage and loss. This is over and above your statutory rights for newly purchased items, as we will not accept liability for accidental damage. In the unfortunate event of a claim being necessary many insurance companies will attempt to introduce settlement by voucher or replace your jewellery through third party suppliers. Please be advised, according to the Insurance Ombudsman, you are not obliged to accept these options; you may stipulate you wish to return to your original supplier or in handmade specialist cases, the original maker. We would be pleased to advise you if required. We strongly recommend keeping your insurance values up to date.

Customer verification

Walter Bull and Son are required by law to verify your identity prior to a transaction being carried out as part of anti money laundering controls. You may be required to provide evidence of your identity and we will keep copies of any documentary evidence presented together with any transactions to comply with our legal obligations.

Repairs

a) Warranty

Items trusted to Walter Bull & Son are always treated with the utmost care in our specialised workshops. Any repair carried out is guaranteed for 12 months from the date of the repair. The guarantee covers the materials used, spare components and any spare parts plus labour used in the repair. It is independent of any guarantee with the purchase of the item itself. Our guarantee does not cover damage in case of subsequent accident or abusive use (shock, dent etc.) or exceptional circumstances. For items not purchased from Walter Bull we cannot accept responsibility for stone setting, materials or workmanship subsequent to repairs carried out, unless intrinsically and directly being part of the repair itself. This does not affect your statutory rights.

b) Watch Batteries

We cannot be responsible for the functioning of watches upon replacement of the battery unless fully serviced at the same time.

c) Estimates

In certain cases repairs may be subject to an administration fee if, after estimate, the repair is not progressed and is returned undone.

d) Repairs & Our Goldsmith

Whilst we have a goldsmith on site, at our discretion, certain repairs may be sent to our workshops via Royal Mail Special Delivery.

e) Uncollected Repairs Procedure

In accordance with the National Association of Jewellers (NAJ) Code of Practice, Walter Bull & Son follows a procedure that ensures we attempt to have completed and uncollected repairs returned to our clients.

Every January, we take full stock of all our uncollected repairs. Items that have been uncollected for a period of 12 months or more will be submitted to our Uncollected Repairs Procedure.

The procedure is as follows:

Clients will be informed (via written word) that their item must be collected ASAP. Account balance must be settled prior to collection. Clients have 12 months to collect their item.
If the item is not collected within the 12-month period, then the client will be informed of our Intent to Sell – meaning their items may be sold to recoup costs. This period lasts 6 months and is the final chance for items to be collected.
At the end of this 6 months, items left in our possession may be sold. If the items are sold with a profit beyond what is needed to recoup costs – then clients have the right to request any profit from the sale. This is applicable for up to 6 years.

Complaints Procedure

If you're unhappy with any aspect of your purchase or service you should:

Raise it with the member of staff looking after you
If you are unhappy with the progress of your complaint, please raise it via email to our Manager stuart@walterbull.co.uk or 01285 653 875
Should you feel you have not had your complaint resolved please write to james@walterbull.co.uk

We aim to look into all complaints and report back within 14 working days.