Items purchased in store
Goods in a pristine condition can be exchanged within 30 days with proof of purchase. This does not affect your statutory rights.
We can not accept items that have been engraved, personalised or altered, unless faulty.
We will replace, where possible, or refund faulty goods within 30 days, this does not apply to faults or damages that are caused by accident, misuse or neglect.
Items purchased via website
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. This is sometimes referred to as a 'cooling-off period'. You need to notify Walter Bull & Son of your wish to cancel your order within this time period - by email, phone or in person.
You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.
You will receive the refund within 14 days after Walter Bull & Son have received the returned item/s. We can not accept items that have been engraved, personalised or altered, unless faulty.
Please see Consumer Rights Act 2015 and Consumer Contracts Regulations